Liberal Thoughts

issues that otherwise won't matter to the others

Experiences with ICICI bank

Have been hearing a lot from the media about the great service being done by ICICI bank. Truly the bank had contributed much that has changed the scene of banking in the country. The reddish colour being flaunted by them has done well enough too in drawing the mass appeal.

On my personal front I have managed (I preferred to say it so) to have only a single link with them. I have taken up the ICICI prudential life insurance policy(The first life insurance I my life I have taken; Applause Image). And thankfully it has been going fine. Good for me…ha ha!

However,  of late I was being called upon by a lot of credit card agents (and I still worry whom they will hand over my cell number next).  Among those topped the ones from ICICI.
“Hello Sir, do you hold  an ICICI credit card….. it has so n so feature, this n that attractions so sir shall I send my agent to you…..Where are you working sir”
Likewise it all begins. I say “no I am not interested”. And one day I decided to go for it. Yeah I needed a credit card(Don't ask me why!). I took out some time from my precious schedules and gave whatever documents they asked from me. Couple of days later, I would get a call asking about my details on phone just for verification. I was all happy assuming things are going fine with my application.  One day this lady calls up and says that I would get a second round of verification call. Still not bad. Things rounded up here. Days turned to weeks, weeks turned to months. 2nd round of verification…huh….bull shit.

 I posted a complaint on their site and slowly the wheel moved again. Again they sent somebody to get my documents, went through those mindless phone calls and mail exchange too. And what do I get to hear from them at last.
Sorry your application has been rejected as you are not interested
Will somebody tell me “Why did I apply for it then?” “WHY??”
I wrote back and again similar texts were mailed to me.
“You application has been rejected as you were not contactable”
I say Bull shit.  “What are we doing through this mail system then?” So much for wasting my energy.

High on technology, low on customer service.Image

September 14, 2006 - Posted by | Uncategorized

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